IT Managed Services – The Missing Ingredient in Many Small Business Formulations

IT Managed Services – The Missing Ingredient in Many Small Business Formulations


Bob discovered he enjoyed baking when he moved into his first apartment and tried baking some of his mother’s favorite recipes.  He enjoyed it so much that weekly he would bake delicious treats and bring them into work – something his fellow employees loved.  They told him he had a gift for baking and that he should open his own bakery.  Bob saved his money and after a year or so he made the move and opened Bob’s Bakery.  It was the happiest day of Bob’s life.  It was also one of the last times Bob actually baked anything.

Upon opening his business, he found that much of his time was spent working with his lawyer, his accountant and his insurance agent – and when those meetings were finished he worked on his website, on setting up his computer system, on installing a customer database, on establishing email and Internet services, on networking printers, modems and devices, on setting up backups and on worrying about data security.


Bob just wanted to do what he loved.  Instead he became his own IT consultant.


The Small Business IT Challenge

Today’s small businesses owners have their hands full every day. Technology is a critical reality for today’s small business, it is a core dependency for nearly every other critical business function.

Many business owners say they spend more time on wrangling IT and technology issues than they do actually running their business. It’s an unfortunate reality, and thankfully, it does not have to be that way.

You do not write your own legal contracts, unless of course you are an attorney! You probably also have an accountant (CPA) to handle your books. Did you know that there is an equivalent for your IT needs?

Thankfully there is!

IT managed service providers (MSPs) exist to take the burden of IT, technology and infrastructure off of your shoulders. MSPs are engineered to provide enterprise IT resources for businesses of all sizes. From help desk support for your employees to antivirus, unified communications, data backup and custom solutions tailored to your specific needs and more: MSPs do it all.


What is IT Managed Services?

According to the MSP Alliance, the leading trade association for MSP’s, IT managed services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.  These services may include such functions as:

  • Enterprise antivirus and antimalware
  • System backups
  • Automated device patching
  • Real-time (24/7) system monitoring of all servers, computers and connected devices
  • End point security
  • Help desk support

In other words, a MSP will act as your de facto IT department for a small fraction of the cost.  That’s a lot of support for a small business.

MSP’s employ experts in various technology niches.  These professional IT technicians can be utilize only when you need them, giving a business owner access to a wide range of IT experts.  And rather than hiring these experts as employees (and paying full wages and benefits), the business pays for this expertise only when needed.

Typically, MSPs will have the following distinguishing characteristics:

  • Have some form of Network Operation Center (NOC) service,
  • Use a remote monitoring and management (RMM) technology platform to have visibility into their customer environments, wherever they may be,
  • Have some form of service or help desk capability,
  • Proactively, compared to reactive, maintain the objects under management for the customer,
  • Most MSPs have ongoing billing relationships with their customers, as compared to transactional engagements. Deliver these solutions with some form of predictable billing model, where the customer knows with great accuracy what their regular IT management expense will be.


IT Managed Services – The Small Business Advantage

“For a small business an MSP is the only way to compete with the resources that bigger corporations have,” says Jeff Inskeep, president of Inskeep Printing.  “I cannot employ a network administrator, a systems manager, a data security manager and a help desk technician, although I do occasionally need all of these services and more” Inskeep added, “With an MSP I have access to experts I could never afford to hire, but cannot run my business without.” He will also admit that utilizing an MSP allows him to focus on what he loves – printing, rather than becoming his own IT consultant… “I know how to print. I love the printing business.  I do not want to be my own IT technician.”

Most MSP’s charge a low monthly fee to manage your system, which includes help desk and technical support.  This leveling of IT costs helps a small business manage this potentially volatile cost.  It also makes the MSP a true business partner as it is in the MSP’s best interest that your system works as it is supposed to, with maximum availability and no break downs.

According to Andrew Streetman, president of Vysion Technology Solutions (VysionTech), a MSP provider and member of the OSAE, “We charge our Comprehensive Business Advantage customers a low monthly fee to keep their IT systems running efficiently and effectively.  It also includes unlimited (no charge) help desk and support, so it is in our best interest to monitor our customers’ IT systems closely and keep them running efficiently, effectively and constantly” Streetman added.

A managed service provider would seem just the right recipe for a small business like Bob’s Bakery.



In business since 1996, Vysion Technology Solutions (VysionTech) is a leading provider of IT Managed Services for small and medium sized businesses, trade associations and non-profits across Ohio.


To contact VysionTech and secure your free 30-day trail, call Chelsea Umphrey at 614-321-9136 extension 711, or email her at





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Bill Streetman